General Trade Terms

1. General

1.1 PowerHouse Training is a brand and trading name of Objective Edge - FZCO, a Free Zone Company registered in Dubai, United Arab Emirates (“PowerHouse Training”, “we”, “us”). PowerHouse Training provides masterclasses, workshops, training programs and related capability-development services for business and government clients.

1.2 These General Terms apply to our offers, proposals, masterclasses, workshops, custom programs and other training engagements with a client (“Client”).

1.3 Any terms supplied by Client apply only if PowerHouse Training expressly accepts them in writing.

1.4 Agreements, changes or exceptions are valid only when confirmed in writing by an authorized representative of PowerHouse Training.

2. Offers and Agreements

2.1 Unless otherwise stated, offers and proposals are non-binding and remain valid for fourteen (14) days.

2.2 An agreement becomes effective when PowerHouse Training confirms acceptance in writing, when Client accepts a proposal in writing, or when work begins with Client’s consent.

2.3 Fees are exclusive of applicable taxes, travel, venue, accommodation and reasonable out-of-pocket expenses unless the proposal states otherwise.

2.4 Material changes in scope, participant numbers, location, timing or deliverables may require an adjusted fee or schedule after consultation with Client.

3. Scope and Delivery of Services

3.1 PowerHouse Training will perform the agreed services with professional care and clarity. Training is intended to build capability; specific commercial, organizational or individual outcomes cannot be guaranteed.

3.2 Unless expressly agreed otherwise, delivery dates and milestones are indicative. We will communicate promptly if circumstances require a change.

3.3 Client will provide timely access to relevant information, decisions, participants, facilities and stakeholders. Delays or missing information may affect delivery or cost.

3.4 PowerHouse Training may use qualified associates or subcontractors while remaining responsible for the quality of the agreed services.

4. Training and Workshops

4.1 Training dates are confirmed only after written acceptance and, where required, advance payment.

4.2 Unless the proposal states otherwise, cancellations or postponements by Client are charged as follows:

• More than 21 days before the session: no cancellation fee.
• 8–20 days before the session: 50% of the agreed session fee.
• 7 days or fewer before the session: 100% of the agreed session fee.

4.3 If PowerHouse Training must reschedule because of illness, force majeure or circumstances beyond reasonable control, we will work with Client to agree a new date.

5. Client Responsibilities

5.1 Client is responsible for ensuring that participants receive joining information and that any agreed venue, equipment, connectivity and accessibility arrangements are available.

5.2 Client will tell us in advance about material participant requirements that affect delivery, including reasonable disability-related accommodations, so that appropriate arrangements can be made.

5.3 Participants are expected to act professionally and respectfully. PowerHouse Training may pause or end a session if conduct materially disrupts the learning environment or creates a safety concern.

6. Fees, Invoicing and Payment

6.1 Unless the proposal states otherwise, a 50% advance is due before preparation begins and the remaining 50% is due upon delivery.

6.2 Late payments may accrue the statutory commercial interest and recovery costs permitted by applicable law.

6.3 PowerHouse Training may pause preparation or delivery while an undisputed invoice remains overdue.

6.4 Client is responsible for reasonable collection costs where permitted by law.

7. Confidentiality, Intellectual Property and Recording

7.1 Both parties will treat non-public information received from the other as confidential and will not disclose it except as required to perform the engagement or by law.

7.2 PowerHouse Training retains ownership of its pre-existing and newly developed concepts, models, frameworks, slides, exercises, written materials and training methods unless expressly agreed otherwise in writing.

7.3 Client and participants may use supplied materials internally for their intended learning purpose. Reproduction, re-branding, publication, resale or external distribution requires written permission.

7.4 Audio, video, screen or other recording of a session is not permitted without prior written consent from PowerHouse Training and, where applicable, participants.

8. Liability

8.1 To the fullest extent permitted by law, PowerHouse Training is not liable for indirect, incidental, special or consequential loss, including lost profits, business interruption or reputational loss arising from the services.

8.2 Nothing in these Terms excludes liability that cannot lawfully be excluded.

8.3 Any claim should be notified in writing promptly after the relevant event is discovered.

8.4 Client remains responsible for business decisions, policies and implementation choices made after or in connection with the training.

9. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including serious illness, travel disruption, strikes, acts of government, natural disasters, major technology failures or similar events. If such circumstances continue for more than 60 days, either party may end the affected engagement in writing, subject to payment for work already performed and committed non-refundable costs.

10. Termination

Either party may terminate an engagement if the other materially breaches the agreement and does not cure the breach within 14 days after written notice. On termination, Client will pay for services performed and committed costs up to the effective termination date.

11. Applicable Law and Jurisdiction

11.1 Unless a signed proposal or agreement specifies otherwise, these Terms and agreements arising from them are governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Dubai.

11.2 Subject to any mandatory jurisdiction that cannot lawfully be excluded, the competent courts of Dubai, United Arab Emirates shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, unless another forum is expressly agreed in writing.

11.3 If any provision is invalid or unenforceable, the remaining provisions remain in effect.

Last updated: October 12, 2026.